Amazon Returns 101
People are often surprised to hear me say that I LOVE Amazon’s return policy. Why? Because I want you to feel confident shopping new vendors and styles without worrying about being stuck with the cost of an item that ends up not fitting or looking how you want it to!
While I quality check every single item I post (and own and wear most of them myself), if you are a frequent shopper, you will inevitably get something you wish you could return. It may not fit quite right, the material may be different than what you expected, or the style may just not be for you!
Whatever the reason, Amazon’s Fashion Return Policy makes it incredibly easy–and free–to return any unwanted fashion items and receive a full 100% refund. Here’s everything you need to know:
Look for “Free Returns”
Amazon offers free returns on nearly all fashion items, including clothes, shoes, handbags, jewelry, and watches. Look for the “Free Returns” icon next to the product price to be sure that the item is eligible for Fashion Return Policy.
You may have to select a size and color before the “Free Returns” icon will appear.
30-Day Return Window
If you get something you don’t like, you typically have 30 days from the date you received it to initiate the return.
Non-fashion products may have different return windows, so be sure you read the applicable policy to know exactly how long you have.
Initiating the Return
To start a return, log into your Amazon account and navigate to the “Orders” section of the mobile app or website.
Once there, select the specific product you’d like to return and click on the “return or replace items” icon.
Then select the reason for the return. You may also be asked about the product’s condition (i.e. worn or unworn).
Next, you’ll be asked to select your “refund option.”
The fastest way to get your money back is to have Amazon simply refund your Amazon account. However, if you want actual cash and not just Amazon credit, you can ask for a refund to your credit card as well!
Finally, select your return method. Amazon offers an array of different return options, including the ability to drop your item off at a nearby Whole Foods, Staples, or Kohl’s store. For a fee, Amazon will even send UPS to come pick the item up at your door!
The most common method, though, is to simply drop the item off at your local UPS Store.
After you’ve selected your return method, click the “Confirm Your Return” icon at the bottom of your screen.
All that’s left is to physically return your package to your selected destination.
No Printing Necessary
If you haven’t returned an Amazon item in a few years, you may be thinking: “Okay, but how am I going to print out the shipping label?” Well, good news! Amazon has streamlined the process even further.
Now, after initiating your return, Amazon will email you a custom QR code. Simply show that QR code to a store associate at your return destination and the store will print your label free of charge!
Stick with Prime
For the easiest and most flexible return policy, stick with prime-shipped items. Anything prime-shipped is subject to the same return policy that Amazon uses for its own products.
Products shipped by third parties are governed by Amazon’s Third-Party Returns policy. These items typically must be shipped back directly to the vendor, and not Amazon.
Keep the Original Packaging
If you think you may want to return an item, be sure to hold onto the original packaging and tags. Products returned without the original packaging and tags may be rejected by Amazon.
This also makes the return process much easier, since you won’t need to buy a new box or bag!
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How to Shop Promo Codes & Coupons on Amazon
With its endless array of products and the convenience of prime shipping, Amazon is a shopper’s paradise. But few people know that there are hidden ways to save BIG while shopping on Amazon with promo codes and coupons. Whether you’re shopping for clothing, home goods, or electronics, these discounts can be a game-changer for your budget.
What are promo codes?
Promo codes are alphanumeric codes that offer hidden discounts on select products on Amazon. These codes aren’t available to the general public. Instead, Amazon and its vendors share these codes behind-the-scenes with influencers and other marketing partners.
Here’s a recent promo code from my Instagram stories.
The best way to find and use these codes is to follow @luluprime_ on Instagram. Each day, I share dozens of deals with special promo codes in my stories. If you’re not on Instagram, you can also subscribe to my Daily Deal newsletter here.
How do I use promo codes?
If you shop through the links in my Instagram stories and newsletter, the promo codes should automatically apply at checkout. If a code doesn’t apply on its own for some reason, you can also type the code in manually at check out.
Make sure you’re logged into your Amazon account and that you don’t have any other items in your cart. If you’re not logged in or have multiple items in your cart, the code may not work.
Also, it’s important to note: these codes apply at checkout only–not in cart. The discount will not appear when viewing the item in your cart. You must click “proceed to checkout” to see the discounted price.
Before clicking “proceed to checkout”
Finally, keep in mind that promo codes often apply for limited times and can be subject to certain restrictions. For example, most promo codes are limited to one per account. And in some instances, vendors limit the code to select sizes or colors.
If you’re curious about the specific details of a particular code, check out the terms and conditions on the promotion page.
After clicking “proceed to checkout”
What are coupons?
Coupons are opt-in discounts that shoppers can select when browsing a product on Amazon. Unlike promo codes, coupons are publicly available. If a listing has an active coupon, it will show up right below the listed price. But note: you often need to select a size and/or color for the coupon to appear!
Coupons stack on top of promo codes, delivering double the savings to shoppers (more on that below).
Before selecting a size — no coupon
After selecting a size — coupon appears
How do I use coupons?
Another key difference between coupons and promo codes is how they’re applied. While promo codes automatically apply at checkout, coupons do not.
You must click the box next to the coupon for the discount to apply. And like promo codes, the price shown will not adjust until you click “proceed to checkout.”
Can I use both a promo code and a coupon at the same time?
YES! And this is where the real savings magic kicks in. Promo codes and coupons stack on top of each other. That means that if a product has a 50% promo code and a 20% coupon, the combined discount is 70%. I share “double-stacked” deals like these all the time over on my Instagram stories and in my newsletter. So be sure to follow or subscribe.
Is there anything else I should know?
The most important thing to remember is that both promo codes and coupons are extremely time sensitive and subject to change. Vendors raise prices or end discounts all the time. Products also sell out quickly. If you see something you want, don’t wait; it might not be there when you come back. And don’t forget to turn on post notifications if you never want to miss a deal!
Coming Soon: the Lulu Prime Blog
Stay tuned for blog posts on all things Luluprime—including how to use key features on Instagram, behind-the-scenes content, and, of course, the best Amazon finds.